TownThread Pricing — Less Than $1 Per Household

Starter

^$79_/mo

≈ $0.26/resident (150 homes)

Up to 150 members · Small neighborhoods

Custom subdomain
6 pre-configured categories
Basic branding (logo + colors)
Daily automated backups
Email support (48hr response)
Mobile app for all members
Email digest subscriptions
Member verification tools
Monthly analytics report
Custom domain

Get started

See exactly what it costs for your community

Adjust the sliders to see cost per resident and how TownThread compares to managing it yourself.

Households in your community

250

251,500

Your time value ($/hour)

$75

$25$200

Hours/month to self-manage a forum

2 hrs30 hrs

Expected active members (%)

45%

10%90%

Monthly cost

$149

Community plan

Per resident/mo

$0.60

250 households

DIY time cost

$600

per month

You save

$451

vs. self-managing

Plan subscription$149/mo

Setup fee (amortized over 12 months)$12.42/mo

DIY equivalent cost (your time)$600/mo

Net monthly value+$438

Full comparison

Everything side by side

Feature	Starter	Community	Association
Hosting & setup
Monthly price	$79/mo	$149/mo	$299/mo
Setup fee (one-time)	$99	$99	$99
Member limit	150	500	Unlimited
Custom subdomain	✓	✓	✓
Custom domain (your own URL)	—	✓	✓
Managed hosting & updates	✓	✓	✓
Daily automated backups	✓	✓	✓
Forum features
Forum categories	6	Unlimited	Unlimited
Private / invite-only access	✓	✓	✓
Resident verification tools	—	✓	✓
Mobile app for members	✓	✓	✓
Email digest subscriptions	✓	✓	✓
Full search & history	✓	✓	✓
Social login (Google, GitHub, Facebook)	✓	✓	✓
Branding & reporting
Basic branding (logo + colors)	✓	✓	✓
Full custom theme	—	✓	✓
White-label (remove TownThread branding)	—	—	✓
Monthly analytics report	—	✓	✓
Support
Email support	48hr response	24hr response	8hr response
Onboarding call (30 min)	✓	✓	✓
Dedicated account rep	—	—	✓
Quarterly strategy calls	—	—	✓
API & Zapier integrations	—	—	✓
SLA uptime guarantee	—	—	✓

Common questions

Pricing FAQ

Is the $99 setup fee required?

Yes — the setup fee covers the provisioning of your private server, initial configuration, category setup, branding, and a 30-minute onboarding call with our team. It's a one-time cost, not recurring. On annual plans, we sometimes waive it — reach out and ask.

What is your refund policy?

If you're not satisfied within the first 30 days, contact us for a full refund — no questions asked. After 30 days, plans are billed monthly with no long-term commitment.

Can I upgrade or downgrade plans?

Yes — you can upgrade at any time, effective immediately. Downgrading takes effect at your next billing cycle. No penalties either way.

What if our community grows past the member limit?

We'll proactively reach out before you hit your limit and help you upgrade. Your forum won't go down or stop working — we just won't let new members register until you upgrade.

How do we cancel?

Email us at hello@townthread.org with 30 days notice. We'll export all your data and send it to you before shutting anything down. No cancellation fees.

Do you offer discounts for nonprofits or volunteer groups?

Yes — we offer a 20% ongoing discount for registered nonprofits and 501(c)(3) organizations. Contact us with your tax ID and we'll apply it to your account.

Less than a cup of coffee per resident.

See exactly what it costs for your community

Everything side by side

Pricing FAQ

Get started today — 30-day money-back guarantee.